Delivery & Returns

Delivery

We’ll get your new Mirra Tierra jewellery to you safe and sound – take a look at our delivery policy below:

-Products available for purchase are in stock and ready to go in 1-3 days. For products listed as “Available on Backorder” please allow up to 10 days for them to be made and shipped

-During peak times (public holidays, promotions, Black Friday & Christmas), orders may take slightly longer to reach you than the time frames listed below.

GR delivery

-All GR orders are sent via ACS courier service. Delivery within Greece is free of charge.

-Delivery time is within 1-3 working days.

-Your tracking information will be sent in the email confirmation you receive when your order is dispatched.

-We do not take responsibility for orders left outside the address when the customer is not in to sign for them.

International delivery

For loved ones abroad, we ship via Hellenic Post (ELTA) services.

-Orders to Europe are subject to a 8€ charge. All other international orders are subject to a 12€ charge.

-Delivery time is within 10-14 working days.

-Your tracking information will be sent in the email confirmation you receive when your order is dispatched.

-We are not responsible for any customs or duties charges incurred when you are receiving your order. For more info, please contact your local customs office before placing your order. 

Returns

We hope you’re totally in love with your new Mirra Tierra jewellery. If, for any reason, you are not, you’re welcome to return your purchase for a refund within 14 days of receipt. Just email us within 14 days of receiving your order to arrange for a hassle-free return. Returns are FREE worldwide, subject to the following terms and conditions:

-You must request a return within 14 days of receiving your order.

-You need to contact us at alex@mirratierra.com to authorise your return, prior to posting.

-Items must be in the same condition as received and in their original packaging. Any returns that are damaged or returned without their original packaging will not be accepted.

-Accepted returned items will be credited to the payment method used to originally purchase the items, within 5 working days of receiving the return. Refunds to a credit or debit card can take up to 10 working days.

-If an item is faulty when you receive it, you need to inform us within 14 days from the date you received it via email to alex@mirratierra.com. A photo and description of the fault will be required.

-Unless jewellery is damaged or faulty, the return delivery charge will be at a cost to yourself and we will refund you for the product price only.

-If your jewellery is faulty, we will either provide a returns postage label or refund your return postage up to 3€(GR) or 7€(international).

-Items that are damaged as a result of normal wear and tear, by accident, or through misuse will not be considered faulty.

-We always recommend using a Signed For or Tracked delivery service to ensure your items arrive – we cannot be held responsible for items that go missing in the return post.

-Unfortunately, we are unable to offer exchanges.

This returns policy is in addition to, and not instead of, your statutory rights.