Retouche & Repairs
Our relationship doesn't end when you make your purchase; you may rest assured that we will continue taking care of your Mirra Tierra jewellery!
Retouche
Silver tends to tarnish and eventually it turns black because of atmospheric conditions. This oxidation process is a natural phenomenon and it is inevitable. However no worries, there are ways to slow it down; make sure you check our Jewellery Care.
In addition, with every purchase you are entitled to a FREE retouche. This retouche covers repolishing and removing of tarnish so that your piece of Mirra Tierra jewellery comes back to its original condition. It can be used once within the first 12 months of purchase and for one piece of jewellery as long as the piece is in its original crafted state.
How to get your free retouche
All you need to do is send your piece to our studio accompanied by the receipt of purchase or gift card or visit us at N. Papadopoulou 13, 45444, Ioannina and leave your piece with us. Make sure you let us know via email to alex@mirratierra.com or via DM to our social media pages beforehand. In case you send your jewellery to us, you would bear the cost of delivery via a courier service of your choice.
Please allow up to 14 days for the retouche. Once your piece is ready we wll contact you to come and pick it up from our studio or arrange a delivery. In case of delivery, you may choose the courier service and would bear the cost.
We would like you to enjoy your Mirra Tierra jewellery for many years and you may always bring your piece of jewellery back to us for a retouche. In this case, there would be a charge of 10€ per piece.
Plated Jewellery Retouche
The base metal of all Mirra Tierra Jewellery is 925 Silver. Gold or Rhodium platings are thin layers of 24K gold or rhodhium respectively. The plating process is handled by professional craftsmen we work closely with.
All Mirra Tierra pieces are covered with a double layer of gold or rhodhium plating in order to last longer. However, wearing off of the plating is inevitable and it will occur eventually. In order to to be maintained as long as possible it needs to be taken care of. Make sure you check our Jewellery Care for more info. In any case, we may always re-plate your jewellery so that they would look as good as new.
The re-plating process will take 15-20 days and it comes with an extra cost:
Small studs/ Ear cuffs/ Pinky Rings: 10€
Hoops/ Big studs/ Rings/ Necklaces with small pendants: 15€
Big earrings/ Necklaces: 20€
Bracelets/ Big necklaces: 25€
All you need to do is send your piece to our studio or visit us at N. Papadopoulou 13, 45444, Ioannina and leave your piece with us. Make sure you let us know via email to alex@mirratierra.com or via DM to our social media pages beforehand. In case you send your jewellery to us, you would bear the cost of delivery via a courier service of your choice.
Once your piece is ready we wll contact you to come and pick it up from our studio or arrange a delivery. In case of delivery, you may choose the courier service and would bear the cost.
Repairs
An earring post is broken or a chain is damaged because you never take off your new Mirra Tierra jewellery? No worries at all, we are here to fix anything!
How to get a repair
All you need to do is send your piece to our studio accompanied by the receipt of purchase or gift card or visit us at N. Papadopoulou 13, 45444, Ioannina and leave your piece with us. Make sure you let us know via email to alex@mirratierra.com or via DM to our social media pages beforehand. In case you send your jewellery to us, you would bear the cost of delivery via a courier service of your choice.
Bear in mind that a repair cost would also occur. Repair cost varies depending on the damage occured. Make sure to contact us via email to alex@mirratierra.com or via DM to our social media pages and we will let you know on the exact cost and the time needed to make the repair.